Refund policy

You have the right to request a replacement or refund under Consumer Law for products and services purchased on or after 1 January 2011.

You can request a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you received what you ordered but simply changed your mind, found it cheaper elsewhere, decided you did not like the purchase, or no longer have use for it.

As our products are printed to order on 220gsm double-sided PE-coated paper and highly personalised with frame choice, we can only offer a replacement or store credit in the following circumstances:

• Manufacturing defect - replacement
• Item lost in transit - replacement
• Shipping damage - replacement
• The Exalted internal IT system error - store credit
• The Exalted Customer Service error - store credit

Please read our Terms and Conditions carefully before requesting a refund, as they will guide you on whether you received what you ordered and whether you qualify for a replacement or refund.

A replacement or store credit must be requested within 30 days of delivery and will be issued in accordance with the above rules.

While our prints are rarely defective and are carefully packaged for shipping, if yours arrives in a damaged condition, please email us a photo with a brief description of the issue. A replacement will be issued upon confirmation by our team.

Monetary Compensation

Under Australian Law, The Exalted Corporation is only required to offer a monetary refund if you experience a major problem.

What is a Major Problem?

A product has a major problem when:

• It has an issue that would have stopped someone from buying it if they had known about it.
• It is unsafe.
• It is significantly different from the sample or description.
• It does not perform as described, or as you requested, and cannot be easily fixed.

Compensation for Damages & Loss

Under Australian Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund rights.

What is Not Covered?

The Exalted is not required to pay for damages or losses that:

• Are not caused by our conduct or our products.
• Relate to something independent of our business, after the goods leave our control.